The Wool Factory Ltd - Alford

Overview of The Wool Factory Ltd

The Wool Factory Ltd, located at 5 Market Pl, Alford LN13 9EA, United Kingdom, is a charming yarn store and knit shop that caters to both enthusiasts and professionals alike. With their convenient address near Market Place, it's easily accessible for those looking to indulge in their love for wool and knitting.

Contact Information and Accessibility

For those wishing to reach out or visit, The Wool Factory Ltd can be contacted via their phone number, which can be found on their website: thewoolfactory.co.uk. Their welcoming wheelchair accessible entrance and parking lot ensure a comfortable experience for everyone. They offer various payment options including credit cards, debit cards, and even NFC mobile payments, making transactions seamless for all customers.

Specialties and Services

Known for their extensive specialties in yarns and kniting supplies, The Wool Factory Ltd stands out as a go-to destination for anyone looking to enhance their crafting skills. Besides their vibrant yarn store, they also provide an onsite shop where customers can browse and purchase directly. Their in-store pickup and delivery services cater to the convenience of shoppers who prefer to collect their purchases or have them delivered right to their doorstep.

Customer Experience and Opinions

Despite having a positive average opinion of 4.6/5 from 183 reviews on Google My Business, some customer feedback highlights areas for improvement. It seems that while many appreciate the variety of wool available and the store's beautiful ambiance, the customer service has been a point of contention for some. Issues such as unhelpful staff, lack of product information, and inconsistent treatment have led to a less than ideal shopping experience for a select few.

However, these criticisms suggest that there's room for growth in customer service standards. The fact that the majority of reviews mention the store's beautiful setting and supportive community spirit indicates that The Wool Factory Ltd is on the right path with its product offerings and physical space. It's a place that clearly values local businesses and supports the craft community, making it a notable spot for those passionate about knitting and yarn.

Final Recommendation

For anyone looking to explore their passion for knitting or simply enjoy the art of working with wool, The Wool Factory Ltd is definitely worth a visit. Despite the mixed reviews on customer service, the store's offerings, accessibility, and the opportunity to support a local business make it a worthwhile stop. Don't hesitate to reach out through their easy-to-navigate website, thewoolfactory.co.uk, to plan your visit or learn more about their services. Whether you're a seasoned crafter or just starting out, The Wool Factory Ltd aims to be a welcoming and inspiring space for all.

👍 Reviews of The Wool Factory Ltd

Charlotte W.

3/5

Amazing shop in skegness, lots of different wool, parking. Had everything you would need however the customer service was horrible. The women that work there a rude and very uninviting. No prices on products so my mum had to go and ask again rude to her. Not helpful at all when asked about products and stock. All the other customer were offered a loytal card apart from us and we did spend over £5. Such a shame as the store is beautiful and we do like to support local businesses but I doubt we will be returning.

Heather P.

5/5

Have ordered from Wool Factory a few times now. Very quick with receiving my orders, wool is of good quality for a great price. Highly recommend.

JL B.

5/5

A wool-derful place! Little rooms of different wools. A great variety of yarns and notions! Wow well worth a visit!!

Lien S.

5/5

Best place to order yarn! Always on time, people are friendly and helpful. Great deals! Highly recommend!
I'm thinking about buying subscription mystery boxes from them. There is no loosing, cause they always have the highest quality stuff.

Keith T.

5/5

What an experience if you want any type if wool this is the place to go, went on market day so parking was a bit of a challenge, really worth a visit

Sue W.

5/5

Visited The Wool Factory today and had a good chat with Mel.
Mel loved the cardigan that I was wearing and took some pictures of it
I also purchased some yarn
Another customer and I said that there should be somewhere to sit and knit with a coffee and chat

Alan B.

5/5

Large shop with plenty of varied wool stock from basic yarn to super silk wools

Demi E.

5/5

I ordered for first time from Wool Factory and I’m very happy, everything arrived fast and all yarns are so beautiful!!! Also one of the colours I ordered was out of stock and they let me know immediately and they gave me options I ask if they can exchange with something similar and they actually send me 200gr, when I had ordered 150g. That’s was so kind from them and they made my day!!! I am definitely going to order again!!! Thank you for everything !!!!