Boots - Bath

Flynn S.

Had an appointment for a COVID vaccine, ended up waiting an hour and a half because they had 'double booked'. Would be a 1 star review for that but a wonderful lady called Chelsea at the pharmacy counter moved heaven and earth to get me seen once I told her how long I'd been waiting, and gave me a voucher and a discount on the vaccine for my troubles. Leaving this review less to complain and more in the hopes that someone higher up the chain at Boots gives her some credit and recognition for her kindness to customers. And to Chelsea if you see this, your compassion and helpfulness made an awful day a little better, so thank you!

Наталія ?.

On 14th November 2024 I bought Prada perfume for £77 in your shop. Payment passed. But the seller mistakenly sold me the wrong product. I wanted to exchange for the right product. A failure occurred in the computer program. I was offered to make another purchase, paying £77 already for the necessary product. And for the previous purchase, the store promised to return the money. A month has passed, and the money on the card has not been returned.

Simon P.

My name is Simon

I went into Boot Southgate on Monday 6th January to find the best product to get rid of my "Dermatosis Papulosa Nigra developing skin condition.

I was met by a lovely "Liz Earle" Contact Manager called Charlotte, who was extremely helpful in understanding what was best for my skin problem.

In addition, she informed me in great deal on the right long term strategy when it comes products and knowledge.

I gained a product from her specific company "Liz Earle" & my skin is already feeling smoother and the skin issue is clearing up.

She made the experience as a whole, really relaxing & informative.

Matthew B.

Exceptional and phenomenal customer service delivered by the lovely Grace today. Wonderful, joyous and so smiley, Grace gave me that boost of energy (which was needed!), such a great visit! Thank you, again.

Sarah S.

As a previous poor review of this store has been removed (approx. May 2022) I'm posting again as I fail to see how this store can truly be rate 4.2 out of 5. My negative review was of the pharmacy on the first floor and the poor service I received.

I was stood waiting to pay (someone else was being served) clearly with items in my hands only to be told when I stepped forward to the counter that they were closed. Service is slow at the best of times - and this wasn't the best of times - so I'd been waiting a while, struggling as I was waiting an ankle op.

Not impress with wasting time, only to be sent away. As a result I avoid the store if possible and have only been in a few times since to purchase from the make-up counters due to a lack of other options in Bath.

Owen G.

Attended recently for a travel appointment (vaccinations). The pharmacy staff were incredibly helpful throughout. Unfortunately, their regular travel pharmacist was unexpectedly unable to attend, but they arranged a backup very quickly. Thank you for the great service from the pharmacy team at Newark St, Bath.

Rosie S.

RE: Charlie at the Estee Lauder counter.
Went in to buy the dual stay foundation for the first time and wanted to get it matched to my skin. Charlie came over and was so unbelievably kind and helpful. It was a hot day and unfortunately I get quite oily skin, Charlie made me feel so comfortable that I didn't mind having my face touched which usually would make me very uncomfortable. She's great at her job and knows what she's talking about, but the best thing for me was her personality and you can't teach that!

Coeliac W.

So impressed that Boots recycle contact lenses... only place in Bath I've found to do that! Bin is on the second floor just outside the opticians. Accessible with lift to rear of store. Excellent!

For local coeliac friendly gluten free venues, follow me or check out coeliacwellnes.com