Barnwood Argos (Inside Sainsbury's) - Gloucester

Tim G.

I was toying with giving Argos Barnwood a 3 after today's visit, but decided on a 4 because of my previous visits which have been far better.

So why a 3 for today. As is normal these days I placed and paid for my item, a fitbit, online. Straight forward and easy to do.

On arrival, just after lunch, there was one member of staff dealing with a customer and a second, who appeared to be stood waiting, but said nothing. A simple "I'll be with you shortly" would have sufficed to myself and the other 2 customers. But nothing. Instead after about 3 to 4 minutes a woman walked straight past the 3 of us waiting and went straight to the waiting member of staff, only to say that she'd not been able to find her proof of purchase but still wanted her refund processed. So that tied up that member of staff for the next 10 to 15 minutes, and was still dealing with the lady when I eventually left.

I eventually got served and noticed that there was at least one other member of staff in the stock area tidying up. Disappointing really as the second member of staff then became embroiled in giving another customer in front of me a refund; from a customer who, like the first, was unable to provide proof of purchase, although both did eventually using their phones and emails. Just goes to show, always get an email receipt, which makes it so much easier for everyone.

Once at the front normal service was resumed. Two minutes later I was back in the car and off.

This was the exception from the usual polite and helpful staff at Argos, Barnwood. Communication is the key, the member of staff at least said "sorry to keep you waiting", which was why I've decided on a rating of 4; that and the previous visits where I've received good service. The only other thing that I'd add is that the Argos New Year's sale isn't what it used to be. Also the stock lines appear to be getting smaller. Only 5 or 6 mp3 players in their catalogue, of which 3 were not in stock, another was very cheap and the other over £200; the only other option an expensive iPod.

Gabi P.

Ordered an item and got home to find it's totally broken. Online chat was rude and unhelpful and would not answer whether they had another in stock when I asked repeatedly as I didn't want to make the trip for nothing, but was told staff would "make a decision" once they had seen the item (as if I have somehow broken it by opening the box. I decided I had better come in store to exchange immediately, only to be told I have to come back tomorrow because no stock. Useless, unhelpful and a huge waste of time and money. I will stick to Amazon in future.

Nora T.

Sunday 17th June 2023.
I would like to thank Chris Club on the Argos desk at your barnwood store today. I was returning an airfryer and a kettle.
He was professional,efficient,polite,and very patient.
Nothing was too much trouble, It was a very positive experience for me.

Many Thanks again Chris.
Nora Thomas.

Stephen H.

Ordered and paid for 2 pillows and received email saying my order of 1 pillow is now available. Rang number 3 times and after going through the robot each time instead of connecting me it hung up. Not good service.

Ben S.

My ps5 keeps freezing and a green screen keeps popping up and shutting the console down after 5 months of having it. Went on a Sunday and enquired what I can do about it and she offered a refund, brought it in the next day for a refund and couldn’t have one.

GL3 P.

Big thanks to Chris for all the advice on my purchase today! Best customer service ever, thank you!

Harrison S.

Chris was super friendly and helpful with a faulty return I had this evening. Chris communicated clearly and ensured my needs were met - great customer service experience!

louisa J.

Looked up opening times for your store in Barnwood to find you are due to shut at 9pm. Thought that means I can get my daughter's presents late in the day for the morning. Went in there to find you had shut early. Thanks Argos for ruining my daughter's birthday.

Wjat makes it worse is one of the Sainsbury's staff said i wasn't the first to go in expecting it to be open so guess you let down a few people.