Chestnuts Fashion Fix - Cheltenham

Jade P.

Lovely team and a beautiful shop. Everyone was very helpful and friendly found me the perfect accessories to the dress I wanted. Was an absolute bargain for such a beautiful dress! I'm so happy And I've found my new favourite shop!!!

Jenni W.

Terrible customer service.

I popped in today to look at the vintgae dresses. My disabled Mother, who has extrememly limited mobility, waited outside on her mobility scooter where the rail of tie dye dresses caught her eye. After I exited I showed her the dresses and she was keen to purchase one. She was unable to enter the shop as she can only walk a few steps and her scooter would not be able to cross the gravel path.

I took the dress in and asked the lady (who appeared to be the owner or manager) if we could purchase the dress so my mum could try it on at home and bring it back if it didn't fit, I expalained mum was disabled we only live a couple of miles away.

This request was met with an a blunt response with a refusal to offer a refund if it was returned if it didnt fit. The woman said to "bring her in to try it on" I exlained that she can't get across the gravel and in any case neither the shop or changing room seemed to be mobility scooter/disabled accessible. She continued to refuse.

I suggested that her policy wasn't particularly accomodating of disabled customers and said that I wouln't be buying it for this reason and then unbeleively I was told that I was being rude!

I think some lessons in compassion, empathy and equality are in order here. Sadly we wont be returning which is sad because both mum and I are both keen to support local businneses.

Andy S.

Terrible attitude towards customers.
I appreciate you have signs stating "no photograph or mobile phone cameras", I can only assume this is to stop people going online and finding the same products for half the price, however when my partner took a picture of a dress to send me (stood outside because I hate clothes shopping) the lady behind the till barked at my wife with as much customer service and tact of a dead frog. This surprised my other half who hadn't seen the signs and caused her to leave the shop immediately without buying the dress she really wanted.
It's simple, if you don't have any customer service skills don't work front line with the public.
Sale lost and unfortunately we won't be returning any time soon.

Anita R.

Just received my order of reversible dresses from Ff(fashion fix) for our holiday and was absolutely delighted with all of them,the fit is perfect,colours bight just as advertised on their website only wish that the material was a little thicker will definitely order again thank you Jo kind regards Anita 🙂 x

Jason I.

I needed a belt due to a failure on the one I brought. They didn’t have the exact size I needed, however the two ladies that worked there went out of their way to assist me in modifying the belt I purchased to work perfectly. I appreciate them going out of their way to help with great customer service! Thanks Ladies!

Christine H.

Quirky dresses with wide range of sizes. Lovely stock of matching handbags and shoes which would definately make you stand out from the crowd. Bought a green frock patterned with bees yesterday. Good quality, nicely designed and very reasonably priced. Well worth a visit.

Elena B.

The staff is very rude and annoying

Siân D.

Always great customer service at Chestnuts Fashion Fix. Such lovely dresses stocked every year. Perfectly priced and always quick delivery. Thank you!