Hannah Wisdom Textiles - Plymouth

Nathan M.

I came across Hannah’s sublime work in the form of Cushions in an independent Cornish shop. I was startled when I came across the cushion, because embedded on it was a gargantuan Puffin displayed in an array of dazzling colours!

I took it home where it had pride of place on my corner sofa, until one night I inspected further… and upon my findings I stumbled across the label of her business. I quickly scanned the archives on the internet, there behold her website selling a plethora of many things! So many things in fact, I had to order more for my family too!

However, there was a problem. It was briskly approaching Christmas, and the days leading up to it were numbered. But worst of all, the ideal cushion was out of stock. I reached out to Hannah asking if there was any conceivable way for her to make one in time for Christmas, in which she assured me the answer of yes!

In the meantime, I grew fond of her designs tenfold! So I made another Christmas order for a couple of items that were in stock.

A few anxious days passed, until I received a generously sized parcel that came through. I opened it up unknowingly what would be beyond those reassuring cardboard tabs. There I found inside an inviting cushion that Hannah somehow had made in time for Christmas, in conjunction with the other order I had placed a few days later.

She had recognised I placed a couple of orders, and instead of charging me two separate charges for individual parcels, she had intertwined them into one, and refunded the second order postage fees.

I was utterly flabbergasted with the level of customer service experience, as well as the quality and how bespoke her work is. If you have not ventured onto her website, or gazed upon any of her work, then I urge you to do so.

Thank you so much once again for the unrivalled customer service, as well as the act of kindness!